Wells

Wells Care Service makes

your daily routine healthy
with our unique care service tailored to your life.
Our service specialists diagnose your lifestyle
and provide optimal hygiene management
and consulting services.

We provide you
with 4 essential care services
for long-lasting usage
of your home appliances.

Periodic Maintenance Inspection
Washing and Hygienic Care
Free Replacement of Consumables
Free A/S during rental service period * It may charge in case of defect due to customer’s negligence, disassemble for moving a house or re-install.

We care Wells products as follows.

Basic Care Service
- Cock Tip Cleaning
- Drip Tray Cleaning
- Water Tank Sterilization
  & Cleaning
- Cleaning Service
  Using Special Detergent
Customized Living Service
- 3-month cycle
  
  Disinfectant Spray
  Sterilization Service
- 6-month cycle
  
  Scaling Kit
  Sterilization Service
- 12-month cycle
  
  Cock Tip
  Replacement Service
- 18-month cycle
  
  Filter Tubing/Fitting
  Replacement Service
Wells Management, replacement and scaling services may different every product rentals.
Scaling Kit Sterilization Service
Wells Only!

Experience our premium care
with a whirlwind sterilization system
using fast flow rates.
- 99.9% sterilization power
- Using electrolytic
  sterilization water
  which is harmless
- Proper care
  with the right tools and methods
* Only for Wells TT water purifier

Basic Care Service
- Cleaning and Drying Inside Pre-Filters
- Removal of Dust and Debris from Air Intake Ports
- Cleaning Around the Sensors
Customized Living Service
Wells Only!

Get customized care service
according to your home environment
and air quality concerns.
- 1 Step
  Ultra-fine Pre Filter
- 2 Step
  Smart Custom Filter
  
  Ultra-Fine Dust Filter, Deodorization Filter, Exhaust Gas Filter, Pet Filter, Allergy Filter, Sick House Syndromes Filter
  * It might be changed by care cycle
- 3 Step
  Deodorizing Filters
- 4 Step
  Zero Clear HEPA Filter

Basic Care Service
We replace mattress toppers
for free after 3 years so that
your old mattress can be used as new.
- Care Service Once Every 4 Months
- Clean Cover Service for Free
  Every 12 months
Replacement Service For Free
- Mattress Topper Replacement
- Relaxing Air Mattress Topper
  Cover Replacement
Customized Living Service

Wells Only!

With 12 steps in total,
we eliminates contamination
from the outside of mattress as well as
invisible pocket springs inside.

01

Measure Contamination Level

Examine contamination levels of the mattress

02

Frame Care

Remove dust from the frame

03

Frame Wasing

clean the frame using a dry-wash technique

04

Mattress Body Care

Remove dust and dust mites from the mattress

05

Mattress Side Care

Remove dust in the gaps on the side

06

Mattress In Spring Care

Remove (suction) dust and moisture inside the mattress

07

UV Sterilization

Sterilize harmful bacteria using an ultraviolet sterilizer

08

Air Topper Functional Check

Check if the topper has any problems

09

Room Air Purification

Remove fine dust mold in the air inside the room.

10

Dust Mites Repellent Patch Placement

Prevent dust mites from breeding

11

Clean Cover Free Offer Service

Free anti-allergy covers with improved breathability

12

Topper Free Replacement

Free topper replacement after 36 months Free cover replacement for the Relax Air Topper

Basic Care Service
- Leather Care Service
  
  Cleans not only the outside but also the inside of the massage chair with the PU leather every 6 months.
- Full Leather Replacement
  
  Free replacement of foot cover or areas where leather gets quickly damaged such as backrest, chair seat, headrest, etc.
  
  Provide different services
  depends on general management / special management
Customized Living Service

Wells Only!

You can select the desired leather part
of your massage chair according to
your usage habits and receive care service.

Wells service experts
who can safely entrust
your family's healthy life
care with customized service.

Wells Planner

Offers professional consulting service tailored to suit your tastes and provides value beyond reasonable prices.
Wells Manager

Diagnoses the situation of a customer, and provides our care service through regular visits for a hygienic environment.
Wells Engineer

Accurately diagnoses the condition of your product and provides professional maintenance service of home appliances.

Wells Service Specialists care as follows.

Scheduled Visiting Day Notification Services Via SMS
Schedule 2 Days in Advance, Arrive 15 Minutes in Advance
Post-Service Customer Satisfaction Survey
Notification Service of Visits in Case of Absence
One-Stop Care Service Offered by Wells Engineer
Non-Smoking Obligation Policy Applied to All of Wells Engineer